Terms and conditions

Legal Notice

Complaints and Claims

The company Meraki, Mojca Dolamič s.p. respects applicable Slovenian and European consumer protection legislation.

In case of a claim, complaint, or question, you can contact us:

E-mail: meraki.cnc@gmail.com
Phone: 041 500 158

or by mail to the address:

Meraki, Mojca Dolamič s.p.
Moravci v Slovenskih goricah 72c
9243 Mala Nedelja

We will respond to every complaint received as soon as possible, or no later than 8 working days from receipt. If, due to the nature of the case, a longer processing time is required, we will keep you informed of the progress.

We strive to resolve all potential disputes amicably, quickly, and to mutual satisfaction.

Out-of-court settlement of consumer disputes

In accordance with the Act on Out-of-Court Settlement of Consumer Disputes (ZIsRPS), the company Meraki, Mojca Dolamič s.p. does not recognize any out-of-court consumer dispute resolution provider as competent for resolving consumer disputes that a consumer could initiate in accordance with the aforementioned act.

Notwithstanding the above, consumers can always turn to the competent authorities or assert their rights through legal action.

Competent Court

For all potential disputes that cannot be resolved amicably, the competent court in the Republic of Slovenia shall have jurisdiction.